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About this Order cancelled email template
Confirm that an order was cancelled. The status line says it plainly, a short text says the basket is saved for later, one button lets the customer order again, and a note helps anyone who did not cancel it themselves. The order number is filled in for each customer when it is sent. Keep the tone friendly; a cancelled order can come back.
What is in this email
- 01
Status headline
Cancelled: Your order is cancelled
- 02
Text
Changed your mind? Your basket is saved, so you can order again with one click. The plants are still in stock for now.
- 03
Button
Order again
- 04
Info note
Did not cancel this?: Reply to this email and we look into it straight away.
Subject line and preheader
Subject
Your order {{order_number}} is cancelled
Preheader
You have not been charged. Here is what happens next.
