Most “AI replies” hallucinate
A language model with no knowledge of your business will happily invent a return window or a shipping date. That is worse than no reply at all. The fix is retrieval: grounding every answer in your real, current facts.
Retrieval-augmented, per brand
Each brand gets its own knowledge base — the Brand Brain. When a reply comes in, SmartMailing retrieves the relevant facts (order details, policies, product specs) and drafts a response built on them. The draft arrives ready for you to approve and send.
- Answers grounded in your documents, not the model’s imagination.
- Every draft cites the source it was built from.
- You stay in control — nothing sends without your approval.
Retrieval is the difference between a helpful reply and a confident wrong one.
It gets smarter as you add to it
The more you put into the Brand Brain — policies, FAQs, product data — the more questions it can answer accurately. It is your business knowledge, made available to every reply.